1. How do I sign up for a EMM account?

All you need to do is provide us with your name, email address and a password of your choice.

2. What are the benefits of signing up?

Yes, you do need to have an account to place an order on EMM. Signing up for a EMM account will give you substantial benefits and give you a superior experience while shopping on EMM.

A EMM account allows you to:

  • 1. Track all past and present orders at any time in one place.
  • 2. Notifications as soon as your favorite products are back in stock.
  • 3. Rate and review products! 
  • 4. Never fill in your address details more than once.
  • 5. Receive discounts on future purchases.
  • 6. Refer a friend to EMM and earn when they place their first order!

3. can I change address or phone number in My Account?

Yes, You can. If you wish to change your address detail Or Phone number than go to - My Account >> Account Information >> Manage Address You can also add multiple address through address book.

4. Do I have to have an account to place an order at EMM?

Yes, You can place the order without holding an account in EMM. However, we highly recommend that you do create an EMM account Because with the help of it you are not only able to accumulate Reward Points and obtain discounts on future purchases But also able to rate and review products

5. How can I change my order?

If you wish to change your order detail then go to:- "My Cart" Section >> View & Edit Cart. You will see a small edit icon on the order detail screen. You can change your order there.

6. How do I know that my order is confirmed ?

Once your order is confirmed, you will see a confirmation page displaying a unique Order ID, a listing of the item(s) you have ordered and the shipping address. Besides, you will receive an email, SMS confirming your order details.You will also be notified when we dispatched the item(s) from our warehouse with the respective tracking details.

7. How does the delivery process work?

  1. Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.
  2. Once they pass through the final round of quality checks, they are packed and handed over to our trusted delivery partner.
  3. Our delivery partners then bring the package to you at the earliest. In case they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

8. What is the estimated delivery time?

We dispatch most orders within 1 - 2 business days (i.e. excluding Sundays and public holidays).
  1. Though we keep 95% of our catalog in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
  2. While we are trying our best to avoid this situation, these products might delay your order.
  3. If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of the order date.
  4. We are pleased to say, more than 95% of EMM orders are delivered within 3-5 business days from the date of order.

9. How can I place a gift wrap order?

You will see "Add Gift Box" button on your shopping cart below the item list

10. How can I check the current status of my order?

  1. Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
  2. You can visit the My Order section. The track button will get activated once the order is shipped. Sometimes, courier takes up to 12 hours to activate the link, so kindly try after the mentioned period
  3. If you are a guest user, you can either track through the link shared with you over email/SMS. Or you can sign up/sign in using your email to track the order through your My Order section.

11. If the order not showing after payment ?

You can track all your orders from the 'My Order' option in the menu. If your most recent order is not showing after successful payment, please do not worry, please check again after 10 minutes or you can whats app us at our helpline number +91 9727754549

12. How do I return an item purchased on EMM?

In case you are not satisfied or have changed your mind about a particular item(s) in your order, you could either request a replacement or a refund within 5 business days of receiving the order. The eligible category for return is Women fashion accessories only

Step 1:

Follow one of the following steps: a. Via Chat Center Use our chat center to raise requests. Go to EMM > Click on the right side menu> Click on 'Chat Now'. The easiest way to create a return!  b. Via Help Center You can WhatsApp or call us at +91 9727754549

Step 2:

Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and bar codes intact. Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

13. In what conditions Returns will not be accepted and Categories List which are not eligible for Return

  1. If the request is initiated after 5 business days of order delivery
  2. Product is used or altered
  3. Product is damaged due to misuse/overuse by the customer
  4. Returned attempted without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
  5. Serial Number has tampered
  6. Defective products that are covered under Seller/Manufacturer’s warranty

14. how Do I proceed return process if I have received a damaged /defective /wrong product in my order?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund within 5 days of receiving the order:

Step 1:

Follow one of the following steps: a. Via Chat Center Use our chat center to raise request. Go to EMM > Click on right side menu > Click on 'Chat Now'. Easiest way to create a return!  b. Via Help Center :- You can whats app or call us at +91 9727754549

Step 2:

Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact. NOTE: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

15. How can I track my Return Status?

You can track your return status in: You can Check on 'chat now' option on app

16. When will I get my return refund?

In the case of a return, we process the refund once the products have been received and verified at our warehouse. For, payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account. . In addition, we also provide the hassle-free option of refund through EMM coupons, which can be used during future purchases.

17. How do I pay for an EMM purchase?

EMM offers you multiple ways to pay securely.

These include:

  • 1. EMM Wallet (available only on Android and iOS app currently)
  • 2. Debit and Credit Cards
  • 3. Net banking
  • 4. Cash on Delivery
  • 5. PayUmoney
  • 6. Google Pay
  • 7. Paytm
  • 8. Wallets

18. How safe is it to use your debit/credit card or make an online payment on EMM?

We use the 3D Secure payment gateway for card payments and the PayU payment gateway for net banking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at EMM are processed in an extremely secure environment.

19. What does the Pay U Payment Gateway do?

The Pay U payment gateway is one of the largest consumer payment processors in the world. It is a state-of the-art payment gateway that protects your account details when you shop on EMM by encrypting sensitive information like your card number. It is VeriSign Secured and validated by Payment Card Industry Compliant Control Code. Are there any hidden charges (Octroi or sales tax) when I make a purchase on EMM? There are no hidden charges when you make a purchase on EMM. The prices listed for all the items are final and all-inclusive. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable.